It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

using hipchat, why am I getting error about an untrusted certificate for

Why might I be receiving this error? Should I accept this untrusted certificate?

1 answer

0 votes
crivers Atlassian Team Nov 11, 2016

By default, we don't recommend accepting any untrusted certificates. HipChat sends all of its communications over SSL with valid certificates.

It sounds like you might be on a network running through some kind of VPN or proxy server. This can sometimes happen in corporate or firewalled environments. It's possible the error is expected due to network configuration, but your best bet is to check with yourI IT administrator to ensure it's working as intended before accepting the untrusted cert. 

It's also possible someone sent a link to an image that isn't being served by a trusted host. HipChat tries to load these images into the chat by default, which might trigger the error you're seeing.

I have exactly the same thing, so it's very unlikely to be due to our network when I have no relationship to the original poster.

Any further answer?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Hipchat

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

35,201 views 9 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you