unsubscribe is not working

unsubscribe is not working for email

5 answers

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I've hit unsubscribe a number of times over the past 1-2 weeks, and I am also still receiving the HipChat channels notifications.

Hi Kyle - same comment to you... if you could provide details or a screenshot of exactly what link you're using to unsubscribe, that would be helpful. Feel free to send an email to support@hipchat.com in order to get the issue filed with our team so we can work on diagnosing and fixing it. Thanks!

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Apologies for the issue! Could you provide details (or perhaps a screenshot) of what link you're clicking on specifically? This will help us figure out exactly what system might be involved so we can fix it up ASAP. Feel free to send the details to support@hipchat.com if you don't want to post them here. Thanks!

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@Chris Rivers - The link which i used is https://status.hipchat.com/?unsubscribe=5vmwvyvfhg3g have already raised a support ticket too https://support.atlassian.com/servicedesk/customer/portal/32/HCP-17640

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I'm selecting "stop watching the "hipchat" topic", and it says it successfully removes me.  But It certainly does not.

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It seems there's an issue with some of the custom display logic we use on our status page. If you try going to https://hipchat.statuspage.io/?unsubscribe=5vmwvyvfhg3g instead, it should work for you while we work on fixing up the main page.

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