unable to reach server domain android

When trying to connect to HipChat server from my andoid HipChat app, its throwing this error.

Unable to reach server domain

I am able to connect to the web version and login using the chrome browser on mobile. The ssl certificate is checked for, trying to understand is this a problem specific to my phone or is it an application problem. If anyone has faced similar issue it would be very helpful.

PS. i am able to connect to the hiptchat server from the MAC app

 

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