restore emojis that are broken?

to retain space on the vm, I was deleting tmp data that was filling up in this directory:


however... there is apparently some tmp file related to the emoticons and since I deleted that, they are now all broken?!  and the people need their emoticons. help!

2017-03-17 17:14:18,352 - 4087 - INFO - path /files/img/emoticons/smile.png
2017-03-17 17:14:18,352 - 4087 - INFO - path /files/img/emoticons/smile.png bucket files object img/emoticons/smile.png
2017-03-17 17:14:18,354 - 4087 - ERROR - <?xml version="1.0" ?><Error><Code>InternalError</Code><Message>We encountered an internal error. Please try again.</Message><Resource>/files/img/emoticons/smile.png</Resource><RequestId>27978cb80b3511e7a2da005056afbc77</RequestId></Error>
2017-03-17 17:14:18,354 - 4087 - ERROR - Stack trace
2017-03-17 17:14:18,354 - 4087 - ERROR - ===========
2017-03-17 17:14:18,354 - 4087 - ERROR - Traceback (most recent call last):
File "/opt/cumulus/cb/pycb/", line 180, in process_event
self.allowed_event(request, user, requestId, rPath)
File "/opt/cumulus/cb/pycb/", line 194, in allowed_event
File "/opt/cumulus/virtualenv/local/lib/python2.7/site-packages/pycb/", line 415, in work
obj = self.bucketIface.get_object(data_key)
File "/opt/cumulus/virtualenv/local/lib/python2.7/site-packages/pycb/", line 76, in get_object
obj = cbPosixData(data_key, "r")
File "/opt/cumulus/virtualenv/local/lib/python2.7/site-packages/pycb/", line 128, in __init__
self.file = open(self.fname, access)
IOError: [Errno 2] No such file or directory: '/file_store/cumulus/posixdata/f/tmpQlABn5files__img__emoticons__smile.png'


3 answers

got this issue resolved.

was sent a .gz files of the missing files from a different server and just renamed those to match what the logs were complaining about as missing.

0 vote

Hi Cyrus, have you submitted a support ticket to our support team yet? I'd suggest starting there. And then perhaps when the problem is resolved, either you or the support team can add an answer as to how it was resolved in case anyone else ever runs into this problem and finds this question. Thanks!

yeap yeap. I have a ticket going and still waiting to get this resolved.

I am hoping there is just some tarball I can restore on the server   :/

will definitely update here.

Suggest an answer

Log in or Join to answer
Community showcase
Maarten Cautreels
Published Oct 07, 2017 in Hipchat

Bringing Structure to your HipChat Instance

...have mention name FirstnameLastname. Fe.: @MaartenCautreels This certainly helps to know who is being mentioned in a conversation. Imagine your colleague sends the following message...

469 views 1 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot