to retain space on the vm, I was deleting tmp data that was filling up in this directory:
however... there is apparently some tmp file related to the emoticons and since I deleted that, they are now all broken?! and the people need their emoticons. help!
2017-03-17 17:14:18,352 - 4087 - INFO - path /files/img/emoticons/smile.png
2017-03-17 17:14:18,352 - 4087 - INFO - path /files/img/emoticons/smile.png bucket files object img/emoticons/smile.png
2017-03-17 17:14:18,354 - 4087 - ERROR - <?xml version="1.0" ?><Error><Code>InternalError</Code><Message>We encountered an internal error. Please try again.</Message><Resource>/files/img/emoticons/smile.png</Resource><RequestId>27978cb80b3511e7a2da005056afbc77</RequestId></Error>
2017-03-17 17:14:18,354 - 4087 - ERROR - Stack trace
2017-03-17 17:14:18,354 - 4087 - ERROR - ===========
2017-03-17 17:14:18,354 - 4087 - ERROR - Traceback (most recent call last):
File "/opt/cumulus/cb/pycb/cumulus.py", line 180, in process_event
self.allowed_event(request, user, requestId, rPath)
File "/opt/cumulus/cb/pycb/cumulus.py", line 194, in allowed_event
File "/opt/cumulus/virtualenv/local/lib/python2.7/site-packages/pycb/cbRequest.py", line 415, in work
obj = self.bucketIface.get_object(data_key)
File "/opt/cumulus/virtualenv/local/lib/python2.7/site-packages/pycb/cbPosixBackend.py", line 76, in get_object
obj = cbPosixData(data_key, "r")
File "/opt/cumulus/virtualenv/local/lib/python2.7/site-packages/pycb/cbPosixBackend.py", line 128, in __init__
self.file = open(self.fname, access)
IOError: [Errno 2] No such file or directory: '/file_store/cumulus/posixdata/f/tmpQlABn5files__img__emoticons__smile.png'
Hi Cyrus, have you submitted a support ticket to our support team yet? I'd suggest starting there. And then perhaps when the problem is resolved, either you or the support team can add an answer as to how it was resolved in case anyone else ever runs into this problem and finds this question. Thanks!
All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us. As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events