It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

permanent loader at room member list in Windows client

Since a couple of days I (and others in my company) experience a loader icon at the member list in every room. But why? All members are shown, but it seems that something is still loaded. Have you experienced similar behaviour? And can someone provide a solution?

This happens just in Windows client and not in the Web app.

2 answers

0 votes
danny Atlassian Team Oct 14, 2016

Hi Julia. Looks like you've encountered a known issue that can happen when there is network instability around the time the client is connecting. Sorry about that! We have a fix for this issue coming in the 4.29.x build that should be available in the next few weeks or so. If you need further help with this issue, please reach out to the support team at

Thanks for the quick answer. It would be really great if this could be fixed asap. It is annoying to have a loader all the time in every chat.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Hipchat

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

35,188 views 9 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you