Hi Joe - we don't currently have a shortcut to go to the next unread chat, but that's definitely a good idea! We actually have an existing suggestion that you can watch and vote on to be notified about any plans for its implementation: https://jira.atlassian.com/browse/HCPUB-973. We use suggestions like those to help find highly-requested features to work on, so please vote it up if it's something you'd find useful
...have mention name FirstnameLastname. Fe.: @MaartenCautreels This certainly helps to know who is being mentioned in a conversation. Imagine your colleague sends the following message...
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