Was using HipChat with a former employee and just started recently using with a new company. I created a new handle and joined a new team, however, cannot create new message threads and no one can find me on HipChat
To make sure I understand correctly are you saying that you can not join rooms or send 1-1/Direct messages? As for your teammates, they are not able to find you in the 'directory' to send you a message? Is that correct?
That is quite unusual behavior if that's the case, may I know what Operating System and version of HipChat you're on? Have you tried it via the web client?
...have mention name FirstnameLastname. Fe.: @MaartenCautreels This certainly helps to know who is being mentioned in a conversation. Imagine your colleague sends the following message...
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