joined new team on hip chat but can't create message threads with other users

Was using HipChat with a former employee and just started recently using with a new company. I created a new handle and joined a new team, however, cannot create new message threads and no one can find me on HipChat 

1 answer

0 votes
Michael Rey Atlassian Team Nov 29, 2016

Sammi,

To make sure I understand correctly are you saying that you can not join rooms or send 1-1/Direct messages? As for your teammates, they are not able to find you in the 'directory' to send you a message? Is that correct? 

That is quite unusual behavior if that's the case, may I know what Operating System and version of HipChat you're on? Have you tried it via the web client?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 14, 2018 in Hipchat Cloud

Hipchat Cloud and Stride End of Life: Just over 90 days away

Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2...

27,731 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you