Hi Rahul,
Check your /var/log/hipchat/coral.log on the HipChat Server for any clues as to why. If you're still stumped, feel free to file a support ticket at getsupport.atlassian.com and we should be able to help out.
Cheers,
-David
HipChat Server/Data Center Support Engineer | Atlassian
Hello Rahul,
The API call you are trying to make inside postman will help. Thanks!
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