im not recognised

I'm trying to login with my email account. As I fill this in I get a veriffication field and a notification that HipChat doesn't recognize my email address. I have loggd in ones before.

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It sounds like you may have signed up using a different email (or potentially mistyped your email when signing up). One option to figure it out is to search your mail application for emails from HipChat and see what email they're addressed to.

If you continue to have problems, I'd suggest you contact support by going to They should be able to help you figure out your issue. Having the name of the subdomain you created when signing up will also help them narrow things down for you.

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