It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

im not recognised

I'm trying to login with my email account. As I fill this in I get a veriffication field and a notification that HipChat doesn't recognize my email address. I have loggd in ones before.

1 answer

0 votes
crivers Atlassian Team Sep 12, 2016

It sounds like you may have signed up using a different email (or potentially mistyped your email when signing up). One option to figure it out is to search your mail application for emails from HipChat and see what email they're addressed to.

If you continue to have problems, I'd suggest you contact support by going to They should be able to help you figure out your issue. Having the name of the subdomain you created when signing up will also help them narrow things down for you.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Hipchat

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

35,198 views 9 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you