Our users are currently experiencing connection issues on their mobile devices with our on-premise HipChat server. After awhile it automatically disconnects itself, when logging in again it will give the unable to login error 1 or 2 times before logging in works again.
Is this a known bug or is there a fault in our configuration?
That's definitely an odd issue, and I'm not aware of a current bug relating to it.
Are your desktop clients having the same trouble? Or just mobile?
Are you on the latest version of HipChat?
Take a look at these troubleshooting steps. It can't hurt just to double-check that all the networking layers are kosher.
Thank you for the answer. Our desktop clients internally and externally are nog experiencing these issues. It's just on the mobile version of HipChat. We are currently on HipChat 2.0 build 1.4.1.
We will look into the troubleshooting steps. Is there something else u can advise?
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Background While our Hipchat server environment was reliable and performing well, as a significant and growing part of our business, the need to leverage the benefits of Hipchat Data Center&nbs...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs