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i am not able to install plugin from hipchat.

I log in with admin hipchat user ,still i am not able to install addons from hipchat .It is showing error "Analytics Bot is a global addon. You do not have permission to install in all rooms. Please contact global administrator".

1 answer

0 votes

Hi Rahul,

The error message is specific to permissions of the user you're logging into, however, if you're certain that the user is an admin or an owner, then it's possible you may have run across an older bug in the HipChat Server software. 

If you're running an early version of HipChat Server, then I suggest updating to the latest version (v2.2.9 - HipChat Server Release Notes) if possible then try that again. You can check out the upgrade documentation here: Upgrading HipChat Server and may be interested in How to perform offline upgrades in HipChat Server as well.

If you've updated and still seeing the error, or you're already running the latest version, please reach out to us at getsupport.atlassian.com and we can help. 

I hope this helps!

Cheers,
-David
HipChat Server/Data Center Support Engineer | Atlassian

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