It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

hipchat4 openssl error handshake failed; returned -1, SSL error code 1, net_error -100

hipchat client ssl handshake is failing with the following error codes.  How do I go about investigating this further?

 hipchat4 4.30.4.1672

[0604/082318:ERROR:ssl_client_socket_openssl.cc(1149)] handshake failed; returned -1, SSL error code 1, net_error -100
[0604/082318:ERROR:ssl_client_socket_openssl.cc(1149)] handshake failed; returned -1, SSL error code 1, net_error -100
[0604/082318:ERROR:ssl_client_socket_openssl.cc(1149)] handshake failed; returned -1, SSL error code 1, net_error -100
[0604/082319:ERROR:ssl_client_socket_openssl.cc(1149)] handshake failed; returned -1, SSL error code 1, net_error -100

 

Thank you,

Russell

1 answer

1 accepted

1 vote
Answer accepted
AhmadDanial Atlassian Team Jun 05, 2018

Hi, Russell.

Can you please confirm if you are using HipChat Cloud or HipChat Server / HipChat Data Center on your end?

If you are using server / data center, please run the openssl command in the SSL Troubleshooting Guide and share the output (scrub any sensitive information from the result):

echo | openssl s_client -showcerts -connect $(hostname):443 -CApath /etc/ssl/ && echo | openssl s_client -connect $(hostname):443 2>/dev/null | openssl x509 -noout -dates -text

This will help us understand the error that you are getting on the Linux client better. Additionally, please let me know what action performed on your end  that trigger the SSL error code to appear. Thanks.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Hipchat

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

35,199 views 9 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you