hipchat4 openssl error handshake failed; returned -1, SSL error code 1, net_error -100

[Russell Cote]

hipchat client ssl handshake is failing with the following error codes.  How do I go about investigating this further?

 hipchat4 4.30.4.1672

[0604/082318:ERROR:ssl_client_socket_openssl.cc(1149)] handshake failed; returned -1, SSL error code 1, net_error -100
[0604/082318:ERROR:ssl_client_socket_openssl.cc(1149)] handshake failed; returned -1, SSL error code 1, net_error -100
[0604/082318:ERROR:ssl_client_socket_openssl.cc(1149)] handshake failed; returned -1, SSL error code 1, net_error -100
[0604/082319:ERROR:ssl_client_socket_openssl.cc(1149)] handshake failed; returned -1, SSL error code 1, net_error -100

Thank you,

Russell

[AhmadDanial · Accepted solution]

Hi, Russell.

Can you please confirm if you are using HipChat Cloud or HipChat Server / HipChat Data Center on your end?

If you are using server / data center, please run the openssl command in the SSL Troubleshooting Guide and share the output (scrub any sensitive information from the result):

echo | openssl s_client -showcerts -connect $(hostname):443 -CApath /etc/ssl/ && echo | openssl s_client -connect $(hostname):443 2>/dev/null | openssl x509 -noout -dates -text

This will help us understand the error that you are getting on the Linux client better. Additionally, please let me know what action performed on your end  that trigger the SSL error code to appear. Thanks.