hipchat - unable to reach server domain

We are using hipchat server on a multitude of platforms. IOS, Windows, OSX all work fine, but i cannot make it work for Android. When i check the "require certificate validation" box, i get "unable to reach server domain". When i dont check it, i can log in (which is worrying) but the app does not memorize the credentials and i have to log back in after a shortwhile.

Is this a known issue, is there a solution, when will it be fixed?

1 answer

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Arbi Dridi Atlassian Team May 01, 2017

Hi Felix, 

It looks like you're using an Android 4.x device that uses TLSv1, which was disabled in HipChat Server. 

Instructions in Android app on Android 4.x and older cannot connect to HipChat Server 2.0.4 or 2.0.7+ with Unable to reach server domain would help. 

Thanks. 

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