hipchat server integrations fail to install

Running similar setup to this post: https://answers.atlassian.com/questions/38753473

Cannot install any integrations on the server. I get the "Operation timed out after 5001 milliseconds with 0 bytes received" error everytime I try to. Outbound ports on the instance have been set to allow eveyrthing everywhere but the KBs suggest this is the cause of the error message above. How is that possible?

Only thing to note is, my ELB node is an internal ELB. Not sure if this is the source of the problem.

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Hi Bob, could you please contact support and we will help you out? I

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