one of our users stated that all of his rooms, including the private ones, disappeared. I seem to recall some hubbub about this several months ago but can't find the thread on what causes this or how to resolve it.
it's all of his rooms on both his phone and laptop. so far we haven't heard from other users that this has happened to them.
I never heard about that but lemme try help you. The user is a admin or a common user?
Well, you should try do this:
If he is a common user:
If he is a admin user you can try the same steps, also you can try this:
Even you told me there is a only user with this problem, you also looking for archived room.
Lemme know if I helped you.
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