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hipchat login issue

This question is in reference to Atlassian Documentation: Introducing Atlassian account



I have an Altlanssian a/c while signing up for HipChat , I am using a private email. HipChat is keep saying that account does not exist for my private email. However, I am able to login to Atlanssian a/c but that will show me global view but does not allow me to do chatting using HipChat

1 answer

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crivers Atlassian Team Sep 12, 2016

Hi Rajiv - it sounds like you may have signed up using a different email (or potentially mistyped your email when signing up). One option to figure it out is to search your mail application for emails from HipChat and see what email they're addressed to.

If you continue to have problems, I'd suggest you contact support by going to They should be able to help you figure out your issue. Having the name of the subdomain you created when signing up will also help them narrow things down for you.

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