I'm having the exact same issue. Version 4.0.1610. Though I'm now unable to connect to our local HipChat server. I can ping the server and I can login through the web portal, just not the Windows Client.
I've tried deleting the Personal Access Token from the user profile in the web app as suggested in another post but it did not make any difference in my attempts to use the Windows Client.
Hello Madhav and Mike,
"C:\Program Files (x86)\Atlassian\HipChat4\HipChat.exe" --remoteDebug
Enter in the follow command:
localStorage.clear() and then hit enter. This will clear all the web view prefs embedded.
Please contact support.atlassian.com if you have trouble with this. Note we will be updating with a fix soon.
Hi Mary, Thanks for the information. I followed the above instructions for getting the HipChat 4.0.1610 client for windows working but it was not successful. However, my colleague then upgraded our local HipChat server from 1.19 to 1.34 and I was successfully able to connect and login. Not sure if that will help anyone else, but some combination of the suggested debugging and server upgrade solved my issue.
We are experiencing the same issue, but there is no way I can instruct my users to go through the work around outlined above. So far, I've been telling users having this issue to uninstall and reinstall HipChat and that seems to work. I hope there will be a fix for this and a better upgrade experience for Windows users in the future. I must say I am a little disappointed in how this release went out.
All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us. As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...
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