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I cannot see all connections in the HipChat lobby

Last week all user connections were visible

This week they are no longer visible.

I have reviewed settings and cannot see anything.  Even if I put names of users I know are online in the search bar they are not visible in the lobby.

Please assist.

2 answers

Can you provide us some screenshots?

0 votes
crivers Atlassian Team Sep 27, 2016

Is it possible that you somehow enabled the "Rooms" filter in the Lobby?

HipChat 2016-09-27 17-36-23.png

This would cause users to not show up when filtering. Also, as a tip, it is much easier to open new tabs via the quick switcher, which can be brought up via CMD-N (CTRL-N on Windows/Linux)

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