I cannot see all connections in the HipChat lobby

Last week all user connections were visible

This week they are no longer visible.

I have reviewed settings and cannot see anything.  Even if I put names of users I know are online in the search bar they are not visible in the lobby.

Please assist.

2 answers

Can you provide us some screenshots?

0 votes

Is it possible that you somehow enabled the "Rooms" filter in the Lobby?

HipChat 2016-09-27 17-36-23.png

This would cause users to not show up when filtering. Also, as a tip, it is much easier to open new tabs via the quick switcher, which can be brought up via CMD-N (CTRL-N on Windows/Linux)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 10, 2018 in Hipchat

What should I think about when migrating HipChat to Slack?

...from the beginning. We have built up a lot of content in HipChat, with it being a core tool in our distributed company model. While it is true that we didn’t need to move to Slack immediately, we felt it...

594 views 2 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you