hipchat integration error

Hi,

I'm trying to integrate my test HipChat instance with my test confluence instance and I'm getting an error. I've taken care of the SSL certificate so I know that cannot be the problem. Also the error is very broad and doesn't give much detail into the problem. Is there a way to turn on a debug or verbose mode so I can see what needs to be fixed for my confluence and HipChat integration?

 

Thanks,

Ryan

3 answers

0 vote
Steven Behnke Community Champion Sep 08, 2016

Care to share the error?

hipchat-error.png

Unfortunately, I can't seem to find more detail. I read online that I'm supposed to look in  /var/log/hiphat/coral.log for integration errors, but I found nothing obvious in the logs.

Thanks,
Ryan

0 vote
Steven Behnke Community Champion Sep 09, 2016

You should receive an error in the atlassian-confluence.log file, the Confluence Application Log. That error should give you additional information as to why the connection is not working.

I'd probably question the SSL certificate – It seems to me that something somewhere is unable to talk over SSL. 

This can happen if – 

  • The applications do not trust each other's certificates
  • If you're using a "Let's Encrypt" SSL certificate (not supported by HipChat yet)
  • The SSL configuration is not set-up correctly

In the log you should have SSL errors, pathbuilding errors, or timeouts – Something should indicate what the actual problem is.

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