It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

hipchat 4 client hangs on login

So when connecting to our HipChat server using the v4 client, it always signs in ok the first time, but if you sign out and sign back in it hangs on sign in with an animated HipChat logo.

This is also the case if you restart the client.

The only workaround is to delete all the settings from the appdata folder on the affected machine and then HipChat recreates them and logs in fine.

This is a serious bug that means we cannot upgrade our Windows machines to the latest client...please help.

Also note, this is on every Windows machine we have, across Windows 7/8/10

1 answer

0 votes
David Maye Atlassian Team Dec 15, 2015

Hi Nav,

Please file a support ticket at so we can investigate and file a bug report if needed. It would be helpful if you could run through the steps under the 'Send Further Logs' section of HCPUB-25 and include the output from those steps, which helps us identify the issue quicker.

Additional information that would be useful are HipChat Server version, client version, frequency of issue, and reproduction steps. 

HipChat Server Support Engineer | Atlassian

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Hipchat

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

35,188 views 9 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you