Hi Alex, can you please validate your add-on descriptor here: http://atlassian-connect-validator.herokuapp.com/validate
Suspect there might be a problem with it.
The integration was created with Hipchat's web interface, not via a descriptor.
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Ahhh. I understand you are using the BYO integration. Just tested it locally, worked fine for me. Could you please try it again, if you still have a problem can you create a support ticket and we will help you out (might need some debugging)
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