export feature not exporting one-to-one

I am trying to export HipChat data as administrator, and I get zip file to download, but i cannot see/read any one to one chats

1 answer

This widget could not be displayed.

Hi Sawan,

Are you using HipChat Server or Data Center? If so you can follow the instructions on this page to decrypt and expand the export:


If you're a *.hipchat.com (Cloud) user, you'll have to contact support to be able to obtain 1:1 chat data:


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 10, 2018 in Hipchat

What should I think about when migrating HipChat to Slack?

...from the beginning. We have built up a lot of content in HipChat, with it being a core tool in our distributed company model. While it is true that we didn’t need to move to Slack immediately, we felt it...

420 views 1 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you