export feature not exporting one-to-one

I am trying to export HipChat data as administrator, and I get zip file to download, but i cannot see/read any one to one chats

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Hi Sawan,

Are you using HipChat Server or Data Center? If so you can follow the instructions on this page to decrypt and expand the export:

https://confluence.atlassian.com/hc/exporting-and-importing-your-hipchat-data-688882302.html#ExportingandImportingyourHipChatData-ExportingyourHipChatdata

If you're a *.hipchat.com (Cloud) user, you'll have to contact support to be able to obtain 1:1 chat data:

https://confluence.atlassian.com/hipchatkb/exporting-chat-history-753404166.html

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