For a refund request, you can open a ticket in support.atlassian.com for the Sales advocates project, so they can help you with the steps.
Pour une demande de remboursement, vous pouvez ouvrir un ticket en support.atlassian.com pour le projet des défenseurs de vente, afin qu'ils puissent vous aider avec les étapes.
Cheers,
Rodrigo
You'll need to contact Atlassian directly for that, ideally via your account management. We're end users like yourself.
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