It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

connect hipchat server admin page without internet


I download hipchat server latest version OVA file and import in VMware.

after start machine, I config network with using the steps mentioned in official documents (attachment 1)

when disconnet from internet and I write this IP in chrome, it not connect (attachment 2)

but when connect to internet and I write this IP in chrome, it connect (attachment 3)

I will use hipchat server in isolate network that not connect to internet and I dont know how must config hipchat server that work correctly without internet.

can you help me ?!3.PNG1.PNG2.PNG


1 answer

0 votes
David Maye Atlassian Team Jul 27, 2017

Hi Mohammad,

The version of HipChat you are running is 3.0.0 which is HipChat Data Center, not HipChat Server. 

The deployment steps for HipChat Data Center is different than what is listed in HipChat Server and requires a load balancer/reverse proxy as well as your own data store, redis cache and database: 

Regarding your problem, please clarify what you mean when you say you 'disconnect from the internet'. Specifically, what is disconnected? The local machine, the VM, both? If you ran the browser in incognito/private mode, same issue?

Internet connectivity is only required for integrations, push notifications, remote users and video service, the core chat service does not need to have internet connectivity to operate (assuming all end users are within the same network). 

HipChat Server Support Engineer | Atlassian

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Hipchat

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

35,225 views 9 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you