connect hipchat server admin page without internet


I download hipchat server latest version OVA file and import in VMware.

after start machine, I config network with using the steps mentioned in official documents (attachment 1)

when disconnet from internet and I write this IP in chrome, it not connect (attachment 2)

but when connect to internet and I write this IP in chrome, it connect (attachment 3)

I will use hipchat server in isolate network that not connect to internet and I dont know how must config hipchat server that work correctly without internet.

can you help me ?!3.PNG1.PNG2.PNG


1 answer

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David Maye Atlassian Team Jul 27, 2017

Hi Mohammad,

The version of HipChat you are running is 3.0.0 which is HipChat Data Center, not HipChat Server. 

The deployment steps for HipChat Data Center is different than what is listed in HipChat Server and requires a load balancer/reverse proxy as well as your own data store, redis cache and database: 

Regarding your problem, please clarify what you mean when you say you 'disconnect from the internet'. Specifically, what is disconnected? The local machine, the VM, both? If you ran the browser in incognito/private mode, same issue?

Internet connectivity is only required for integrations, push notifications, remote users and video service, the core chat service does not need to have internet connectivity to operate (assuming all end users are within the same network). 

HipChat Server Support Engineer | Atlassian

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