With Hipchat client 4.26.5.1655.0 for Windows Screen sharing functions correctly only for the full screen share

With Hipchat client 4.26.5.1655.0 for Windows Screen sharing functions correctly only for the full screen share.  If we try to share a single window in full screen mode it shows black.  If we share a smaller window it shows a blank white window.  Have you seen this elsewhere?

4 answers

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Dustin Henry Atlassian Team Aug 22, 2016

Hi Jim,

This is not actually behavior we've seen before.  To clarify, you're saying that you can share the entire desktop but not an individual applications window?  Would you mind opening up a support ticket for this so that we can gather more information about your setup, logs etc. and troubleshoot this a bit more? https://support.atlassian.com/servicedesk/customer/portal/32

Thanks,

Dustin Henry

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Dear Dustin,

Our Company uses Hip chat and we would like to know 

  • If HipChat support Video Chat with multiple persons
  • Screen sharing to multiple people ?

would be great if you cold answer me p

 

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Hi,

I can actually answer that.  My original issue was fixed in v.4.27 and functions well now.

Video chat is available with multiple persons as well as screen sharing. Version 4.28 functions with all of these features.

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Dustin Henry Atlassian Team Nov 30, 2016

Hi Muqtar, as 6kites says above, HipChat Plus does support group video calls with up to 20 participants at a time and a users screen can be shared to all of them.  If you'd like to sign up for plus you can start a free 30-day trial here : https://www.hipchat.com/pricing.

Cheers,

Dustin

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