Windows Hipchat client keeps logging me out

[James Hale]

I seem to be logged out at least once a week. Is this by design? I have a laptop that goes between work and home - not sure if it's something to do with changing IPs?

I don't even notice when I'm not logged in - until someone asks "why didn't you reply to me?"

[crivers · Accepted solution]

It sounds like you've hit a bug in the Windows client. We've heard one or two other reports of the issue but haven't been able to track it down yet. If you could contact us at support@hipchat.com, we can assist in getting details of your use case and hopefully use that to diagnose the problem. You can also follow the public ticket on the issue at https://jira.atlassian.com/browse/HCPUB-1746. Thanks for letting us know about it!

[eho]

In addition to above, we do have an official bug reported on https://jira.atlassian.com/browse/HCPUB-934 . Please feel free to reach out to support at support@hipchat.com and send us logs from your Windows client via instructions in the link below to verify the behaviour.

 * https://confluence.atlassian.com/hipchatkb/sending-windows-client-logs-to-support-788042243.html

[James Hale]

Thanks guys

Looks like my problem is slightly different, but I'll grab the log file for you if/when it happens again.

[James Hale]

Problem seems to be gone for me now! Thanks!

[daniel_d]

Same issue here. It seem to be happening after update, but this time it looks like its happening w/out an update. It's frustrating because I keep getting bugged by people telling me I'm off.