It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Windows Desktop App fails to login

We have our own HipChat Server.  Accessing it works fine everytime from browsers.  In the latest Windows Desktop app (Version 4.0.1610), a fresh install works fine, but if I quit the app, and start it again, it can't login anymore.  I have tried telnet to the server and ports (80,443,5222,5223) everytime and they all connected fine.  If I uninstall and reinstall it again, it works fine for the first time again.  What might be the problem?

Another problem with this latest version is that when the login fails, there's no way to check the settings.  Right clicking on the icon in the WIndows Notification Area shows the context menu, clicking on Settings does nothing.

Fortunately I found an old download of a previous version.  But come on Atlassian, this Desktop App needs fixes.

1 answer

We've released latest Windows v4.0.1617 and it can be downloaded here: https://www.hipchat.com/downloads/latest/newqtwindows

Could you try to install this client on one of the machine and see if it helps to improve the problem. If problem remains, you're likely affected by this bug: https://jira.atlassian.com/browse/HCPUB-25 which we're still working on internally and connecting the Windows client to the server via IP address would help to workaround the issue in the mean time.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Hipchat

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

35,188 views 9 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you