Why is JIRA add integration button greyed out in Hipchat

I am using HipChat online free version and would like to integrate it with our JIRA Software server (7.0.0). We have the integration plugin installed and when I go to admin -> Applications, choose HipChat and then click the "Connect to HipChat button" It has me login to hipchat, I select the room and then I get to the screen below and can't continue. Any ideas why the button is greyed out?

Screen Shot 2015-11-20 at 10.00.13 AM.png 

2 answers

1 accepted

Accepted Answer
3 votes

Hi Chris! Seems like a bug, it's a global integration so technically you shouldn't be able to select a specific room (you're able to select the rooms you need from JIRA after the integration is setup). What happens if you try installing as "global (all rooms)"?

Cheers, Jeison

Thanks Jeison, it worked great!

2 votes

@Chris Witten you cannot select a room for JIRA addon cause it is global. Just select "All rooms" and the installation will work.

It's a bug in the new marketplace that is going to be fixed in the following weeks.

Thanks

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 10, 2018 in Hipchat

What should I think about when migrating HipChat to Slack?

...from the beginning. We have built up a lot of content in HipChat, with it being a core tool in our distributed company model. While it is true that we didn’t need to move to Slack immediately, we felt it...

476 views 1 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you