Why does JIRA Log Files keep showing HipChat Related Exceptions?

[Felipe Reis]

Hello!

Currently we do not use HipChat in our organization. However, when I look into the log files of our JIRA installation I can see hundreds of occurrences of the following error.

Apparently there aren't any impact on the utilization of JIRA, however I would like to fix that.

Thank you!

2012-09-19 11:31:49,480 ajp-8010-15 ERROR andrea 691x106181x1 1oi6vbh 200.99.202.162 /plugins/servlet/hipchatproxy/v1/users/show atlassian.plugin.servlet.ServletModuleContainerServlet Can not forward a request to HipChat API

javax.servlet.ServletException: Can not forward a request to HipChat API

at com.atlassian.labs.proxy.HipChatApiProxyServlet.service(HipChatApiProxyServlet.java:114)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

at com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:42)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

at com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:52)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) <+10> (ApplicationFilterChain.java:290) (ApplicationFilterChain.java:206) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (HeaderSanitisingFilter.java:44) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)

at com.atlassian.translations.inproduct.components.ServletFilter.doFilter(ServletFilter.java:31) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)

at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)

at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:39) <+24> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (ContextFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (AccessLogFilter.java:103) (AccessLogFilter.java:87) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (XsrfTokenAdditionRequestFilter.java:54) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (SiteMeshFilter.java:129) (SiteMeshFilter.java:77) (SitemeshPageFilter.java:124) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)

at com.atlassian.labs.remoteapps.modules.permissions.ApiScopingFilter.doFilter(ApiScopingFilter.java:71) <+41> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (SecurityFilter.java:234) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (TrustedApplicationsFilter.java:98) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (BaseLoginFilter.java:157) (JiraLoginFilter.java:70) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66) (OAuthFilter.java:71) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (ProfilingFilter.java:99) (JIRAProfilingFilter.java:19) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (AbstractJohnsonFilter.java:71) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (UrlRewriteFilter.java:738) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (GzipFilter.java:80) (GzipFilter.java:51) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)

at com.atlassian.labs.remoteapps.modules.oauth.OAuth2LOFilter.doFilter(OAuth2LOFilter.java:70) <+47> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (JWDSendRedirectFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (AbstractCachingFilter.java:33) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (AbstractEncodingFilter.java:41) (AbstractHttpFilter.java:31) (PathMatchingEncodingFilter.java:49) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (ActiveRequestsFilter.java:346) (ActiveRequestsFilter.java:463) (ActiveRequestsFilter.java:173) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (JiraStartupChecklistFilter.java:75) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (MultiTenantServletFilter.java:91) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (StandardWrapperValve.java:233) (StandardContextValve.java:191) (StandardHostValve.java:127) (ErrorReportValve.java:102) (StandardEngineValve.java:109) (AccessLogValve.java:554) (CoyoteAdapter.java:298) (AjpAprProcessor.java:429) (AjpAprProtocol.java:384) (AprEndpoint.java:1665)

at java.lang.Thread.run(Thread.java:662)

Caused by: com.atlassian.sal.api.net.ResponseConnectTimeoutException: The host did not accept the connection within timeout of 10000 ms

at com.atlassian.sal.core.net.HttpClientRequest.executeAndReturn(HttpClientRequest.java:311)

at com.atlassian.plugins.rest.module.jersey.JerseyRequest.executeAndReturn(JerseyRequest.java:161)

at com.atlassian.plugins.rest.module.jersey.JerseyRequest.execute(JerseyRequest.java:141)

at sun.reflect.GeneratedMethodAccessor2442.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at com.atlassian.plugins.rest.module.ContextClassLoaderSwitchingProxy.invoke(ContextClassLoaderSwitchingProxy.java:27)

at $Proxy1549.execute(Unknown Source)

at com.atlassian.labs.proxy.HipChatApiProxyServlet.service(HipChatApiProxyServlet.java:112)

... 139 more

Caused by: org.apache.commons.httpclient.ConnectTimeoutException: The host did not accept the connection within timeout of 10000 ms

at org.apache.commons.httpclient.protocol.ControllerThreadSocketFactory.createSocket(ControllerThreadSocketFactory.java:96)

at org.apache.commons.httpclient.protocol.SSLProtocolSocketFactory.createSocket(SSLProtocolSocketFactory.java:132)

at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:706)

at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:386)

at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:170)

at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:324)

at com.atlassian.sal.core.net.HttpClientRequest.executeMethod(HttpClientRequest.java:479)

at com.atlassian.sal.core.net.HttpClientRequest.executeAndReturn(HttpClientRequest.java:306)

... 147 more

[Tiago Comasseto · Accepted solution]

Hi Felipe,

I'd suggest that you confirm that HipChat plugin was correctly uninstalled and if there isn't any transition using HipChat for notificatio.

I hope this information has helped.

Cheers

[Xinfu Xia]

HipChat is a system plugin. Here is the warning about HipChat uninstall/disable HipChat

These plugins are integral parts of your JIRA system. They cannot be uninstalled. Disabling or removing them will have serious effects, and may render JIRA inoperable. Do not make changes here unless instructed by Atlassian Support.

What am I supposed to do ?

[SRIDHAR]

A ticket is reported to atlassian. Please refer this for the issue.

https://jira.atlassian.com/browse/JRA-29891