Why do I get bounced to the "Download" page when I choose "Launch the web app"?

[Chris Dyer]

Morning - so I was trying to use HipChat on my Lumia 640XL via the browser (a Win phone, so no canon app). The phone is updated to latest release.

I log into the homepage without problem, I see the big friendly letters "Use HipChat in your browser" - I choose launch the web app - I get deposited onto the "downland an app page", in a new tab, NOT redirected to the chat page.

If I repeat the exercise on my Surface, works fine: I land on the chat page (also works fine on Win7, and Chrome).

Any ideas? Could there be a security/privacy setting on the phone and/or browser that's sending it sideways?

[crivers · Accepted solution]

Unfortunately, the web-based client isn't designed for mobile viewing, which it why it detects mobile requests and redirects to the download page. If your mobile browser has an option to request the "desktop" version of the site, that will probably allow you to bypass the redirection behavior.

[Chris Dyer]

Thanks, that makes sense, I'll have a play and see if I can force it to use desktop.

So about that Windows phone app ... 🙊😀

[Chris Dyer]

So I tried you suggestion, it works - I found that if I set the browser to desktop mode, rather than mobile, and I also set cookie handling to "do not block", I was able to log-on and chat. A little bit inconvenient, with lack of notification, but it can be made to work. Thanks.