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Why are my notifications making sounds even though I turned it off?

This question is in reference to Atlassian Documentation: Get and set notifications

I am using a Mac - in both my web-browser chat, and my standalone chat, I am getting a beep for every notification.  I went to the default notifications settings and unchecked the "Playing a sound" box, but I am still getting a beep for EVERY message.  I also set default Notifications to Quiet - but I get a beep for every message.  Is this a bug?  Am I doing something wrong?  Can this be fixed?


2 answers

0 votes
crivers Atlassian Team Feb 10, 2016

We haven't heard reports of this before. Do you only have one account connected? Sometimes we've found people have a second account connected which is the one actually triggering the notifications (and may have the sound preference enabled).

One other thing to check is to make sure you have the latest version of the app, which can be downloaded from

If you continue to have issues, it might help to contact us directly at A video of the problem you're experiencing could also help in that case.

Yeah, you have to turn off sounds entirely in your profile settings menu because Hipchat isn't all that customizable (can't set that for Normal/Loud/Quiet settings, or a room specifically)

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