My default setting for public rooms is "Quiet", so I only get notifications for mentions of my name. However, recently, the badge count (the number in the red circle on the app icon) has been increasing when someone does an @ here or @ all for that room. How can I fix this issue?
Based on your description, the badge count on the HipChat icon, in your dock/taskbar increases when someone @mention your name only.
If you do have some rooms with its own custom notifications set to "Normal" or "Loud", they will be taken into account the number of notifications received too.
If that's not the case, do reach out to support and we may be able to locate if you have any custom room notifications on your account.
...have mention name FirstnameLastname. Fe.: @MaartenCautreels This certainly helps to know who is being mentioned in a conversation. Imagine your colleague sends the following message...
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