Today 2 of our users were not able to get into hipchat. They had to reset their password but only after a few times were they finally able to get in. However I still have 1 employee who can't get it and was locked out.
Hi, Arlene. As mentioned by Edwin, it will be best for us to get the information from the logs to understand why the authentication failed. One of the best way to trace this is to run the following command, reproduce the issue, press Ctrl + C, and attach the /tmp/all.log here:
sudo dont-blame-hipchat -c "find /var/log -name '*.log' -type f | xargs tail -f -n0" > /tmp/all.log
On top of my head, I can think of the possible scenarios:
Let us see how we can understand this issue better.
...have mention name FirstnameLastname. Fe.: @MaartenCautreels This certainly helps to know who is being mentioned in a conversation. Imagine your colleague sends the following message...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot