Today 2 of our users were not able to get into hipchat. They had to reset their password but only after a few times were they finally able to get in. However I still have 1 employee who can't get it and was locked out.
Hi, Arlene. As mentioned by Edwin, it will be best for us to get the information from the logs to understand why the authentication failed. One of the best way to trace this is to run the following command, reproduce the issue, press Ctrl + C, and attach the /tmp/all.log here:
sudo dont-blame-hipchat -c "find /var/log -name '*.log' -type f | xargs tail -f -n0" > /tmp/all.log
On top of my head, I can think of the possible scenarios:
Let us see how we can understand this issue better.
Pardon me for missing your response. If you are still facing the same problem, can you let me know if you are actually on HipChat Cloud / Stride or HipChat Server / Data Center instead?
To answer the question that you have specifically, the password requirement is to have mixed uppercase and lowercase characters.
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