Are you referring to Hipchat Cloud or Server?
In Hipchat Server, you can choose to export 1-1 conversations as well.
Additionally, you can also use the REST API to retrieve this information:
All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us. As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...
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