Who becomes admin of a hipchat group if its creater is somehow disabled?

This question is in reference to Atlassian Documentation: Roles and Permissions

Ask your question here...

3 answers

This widget could not be displayed.

Admin account is showing as "Admin Ape". we want to add some new users to it.. Who will be able to add? any help would be great

This widget could not be displayed.

When a group owner has left the organisation and this owner did not transfer the ownership to any other admin in the group, the group will have no new owner. If the group is hosted in HipChat Cloud, the existing admin can reach out to HipChat Support and request for the group ownership transfer. If there is no existing admin in the group, there is another procedure for this, so please contact Support for further assistance.

If this is happening on HipChat Server and you have access to HipChat Server terminal, there is a way to workaround this by resetting the owner's account. If you need further guidance, you may contact HipChat Server Support.

 

This widget could not be displayed.

Does 'Admin Ape' is the only admin in the group and the user had left the organisation? If there's any other users with admin access, they can also create/add new users. It requires a user with admin access in order to be able to create/add new users. 

You may also contact Support to discuss this further and include the details including if you're on HipChat Cloud or HipChat Server.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published Friday in Hipchat

What should I think about when migrating HipChat to Slack?

...from the beginning. We have built up a lot of content in HipChat, with it being a core tool in our distributed company model. While it is true that we didn’t need to move to Slack immediately, we felt it...

229 views 1 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you