Which URL/IPs Hipchat Client try to connect on Port 10000

Hi community,

since January 2017 Hipchat had its new Video Engine. Thats work on Port 10000. We need to limit these port on our Firewall for the related IPs or URLs.

On the Hipcht Server we don't found any information about it.

 

Maybe someone has an solution here :)?

 

Best regards

1 answer

0 votes
Ahmad Danial Atlassian Team Jul 25, 2017

Hi there. As mentioned in the Video Network Requirements, the following requirements apply to HipChat Video:

  • TCP port 443 open for connections from HipChat clients and HipChat Server.
  • UDP port 10000 open for HipChat clients.
  • All video chat is routed through hipchat.me, our Cloud video solution

In this case, can I check if you are able to use the URL to apply as a a firewall rule on your network? Thanks.

For UDP...  Does this mean we only need to open the firewall for UDP port 10000 outbound from the clients to hipchat.me only?

Ahmad Danial Atlassian Team Jul 22, 2018

Hi again, Gary.

According to the Client requirements, it is mentioned that:

The clients must have ports UDP 10000 and TCP 443 open. Additionally, the clients must be able to access to hipchat.me and cdn.jitsi.net in order to function correctly. Because the streaming service uses dynamically allocated IPs, we cannot provide a full list of video chat endpoints

In this case, I would say that it is not specific to hipchat.me only since the IPs changes constantly. So, it will be best to have the ports open in general.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 14, 2018 in Hipchat Cloud

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

32,730 views 7 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you