So I think this may be a bug. We have a user who has an e-mail address that begins with a number.
He can activate, generate his password and login into our hipchat server.
However, if he signs out, he cannot sign back in, with the server reporting - 'invalid password'
If he resets his password using the forgot password link, it signs in for one time only again, but same issue - if he signs out, and signs back in, it comes up with invalid password.
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