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When I press the link, confirm access to your HipChat account, in HipChat Integration, my rooms don't get updated

Hi,

When I press the link, confirm access to your HipChat account, in HipChat Integration, my rooms don't get updated with its names (and the Spinner turns round and round, forever!)?

However, I get updates in the HipChat rooms, when changes happens in the attached spaces.

/Henrik

2 answers

0 votes
Anatoli Atlassian Team Oct 18, 2015

Hi Henrik,

what version of the HipChat plugin are you using? We fixed a problem a while ago that sounds similar to what you described. Can you please try updating your plugin to the latest compatible version and see if it fixes the problem.

 

If the problems still happens on the latest version can you please contact support and we will help you out.

Hi Anatoli,

Thank you for your reply.

It seems that I’ve installed the latest of your HipChat Integration Plugins (6.29.2).

However, during the weekend, something without my knowledge has happened, because, now I was able to confirm access to my HipChat account, and my room names are shown, again.

Another thing is that I’ve tried to contact your HipChat support at https://marketplace.atlassian.com/plugins/com.atlassian.labs.hipchat.confluence-hipchat, but there was no link for support, other than a dead link to “Issue Tracker”.

/Henrik

Anatoli Atlassian Team Oct 19, 2015

cc @Craig Petchell

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