If you're phone is actively logged in (i.e. your phone is unlocked and the app is in the foreground), then you should receive in-app notifications for messages. If not, you should receive push notifications after you log out of your desktop client.
If that's not the case, you may have a stale session preventing you from going fully offline. You can view your current chat sesions at https://hipchat.com/account/sessions. From there, you can log out any unwanted sessions.
If the problem continues after that (or if you have troubles logging out), I'd recommend contacting our support team directly by going to https://support.atlassian.com/contact/
Thanks for the reply, but no luck.
Ive opened a ticket with the support team.
I am actively logged in all the time on mobile, but i would assume when i exit the desktop app, it would list me as mobile anyway since i have the android app....
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.