My name is Parker, and I'm on the Support team here for HipChat. Would you be willing to open a support ticket with us here so we can take a closer look? It can also help us get a better handle on whether we are seeing multiple reports of this behavior. https://support.atlassian.com/servicedesk/customer/portal/32/create/254. Please feel free to reference my name in the subject so I can pull it from the queue.
This is the first report of this behavior that we've seen, and we'd like to get a little more information. In particular, what specific Client you are using (looks like you are on a Mac - is this using just the Web client, or a specific version of the Mac Client?), what specific steps you are taking to get to this state, and if this is happening for all files or just one in particular.
HipChat Support Engineer | Atlassian
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...able to use the clients After a bunch of testing (rooms, memberships, check for private message history, and most importantly - the custom emoticons!) nearly everything was looking as we needed, however...
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