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Video chat / group on my iPhone 6s, I get the message Not compatible with WebRT

When I want to use the HipChat app to start or join a video chat, I get the message "Not compatible with WebRTC". Can this be fixed?

1 answer

0 votes
Syahrul Atlassian Team Aug 03, 2017

Hi Gwen,


We do not support mobile video call at this moment. So if you are using the video link to open it from your mobile phone it won't work as the mobile browser doesn't support WebRTC plugin. 


We are currently working on adding the video/audio call on the mobile client, but I don't have the ETA on when will it be release, so I highly suggest you *Vote and *Watch* this feature request so that you'll be notified when there's an update in the future.

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