User looses the rooms and chat history

Hi

At any point a user looses all the rooms and chat history with other people.

In the log I can read

2017-11-15T08:39:50.838561+00:00 hipchat web[8144]: api_internal/save_preferences#REQ4ED718 uid-1139 9ms [error] uid-1139 is removing several autoJoin rooms.
Old = [{"jid":"1_framework-team3@conf.btf.hipchat.com","name":"framework-team3"}...

...New = [{"jid":"1_791@chat.btf.hipchat.com","name":"Unknown"}]

cant find any KB about this.

any ideas?

 

1 answer

0 votes

Hi, Torbjörn!

Is the user unable to see the chat history when reopening the rooms, or is she only losing the list of available rooms and private chats?

Check to see if the users has any open sessions in more than one device, and log her out of those. In case you continue to face problems like this, feel free to reach out to our support team for a more detailed investigation.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 14, 2018 in Hipchat Cloud

Hipchat Cloud and Stride End of Life: Just over 90 days away

Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2...

29,601 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you