It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

User looses the rooms and chat history

Hi

At any point a user looses all the rooms and chat history with other people.

In the log I can read

2017-11-15T08:39:50.838561+00:00 hipchat web[8144]: api_internal/save_preferences#REQ4ED718 uid-1139 9ms [error] uid-1139 is removing several autoJoin rooms.
Old = [{"jid":"1_framework-team3@conf.btf.hipchat.com","name":"framework-team3"}...

...New = [{"jid":"1_791@chat.btf.hipchat.com","name":"Unknown"}]

cant find any KB about this.

any ideas?

 

1 answer

0 votes
Bruno Atlassian Team Nov 16, 2017

Hi, Torbjörn!

Is the user unable to see the chat history when reopening the rooms, or is she only losing the list of available rooms and private chats?

Check to see if the users has any open sessions in more than one device, and log her out of those. In case you continue to face problems like this, feel free to reach out to our support team for a more detailed investigation.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Hipchat

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

35,198 views 9 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you