Uploading file failed

I want share an rar file in hipchat,it's about 10MB, but it failed with "Something went wrong when uploading"

8 answers

I'm having the same problem with a small (100K) image file. Windows client. I've tried pasting it and also uploading with the paper clip.  Have uploaded many documents into this room before.  Just installed an update today.

Everyone in my org that's updated today is having the same problem

I have the same problem with all image files. The web version it's working ok.a.jpg

Hello team,

This is actually a bug which is currently being tracked in this bug report:

https://jira.atlassian.com/browse/HCPUB-643

Please feel free to vote, comment and add yourselves as watchers to this ticket in order to receive all the updates regarding to it.

Best regards

This error has recently appeared on my Windows 10 system. The odd thing is that the error is also present in the browser based variant of Hipchat. Also, it is present regardless of how long I've been logged in. It is immediate.

Does this file upload fail in any rooms/1-1 chat and in any clients too or the problem is specific to certain client and rooms/1-1 chat? Do you have trouble uploading any other file to HipChat?

I have the same problem with two users on HipChat server. I can't upload file bigger than 7 MB to 1-1 chat.

It looks like this problem could be fixed with release of HipChat Server 2.0 beta.

Same problem in windows client since last week.

Same here, Windows Version 4.0.1633

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