It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to log into hipchat

I can't log into HipChat web client or the app.  It seems that HipChat does not recognize my email address.  The email address is what i use to log into Atlassian JIRA.

1 answer

0 votes
eho Atlassian Team Jul 11, 2016

Hi there. Creating your Atlassian account does not create your HipChat account automatically. Have your HipChat admin to invite you to your existing HipChat group. If there isn't any, create your first HipChat group now at the link below:

  • https://www.hipchat.com/sign_up

 

this is my case , please get work around it :sad: Screen Shot 2017-03-20 at 6.07.33 PM.png

HipChat inform me "you have an account" with this email , but when i typed this email in turn it notify me : We don't recognize this email 

we are having that happen on our team too!Screen Capture.JPG

M.Rey Atlassian Team Apr 05, 2017

This is a rather interesting issue. 

If you have an Atlassian Account it is possible that your account is linked to a HipChat account which would be the same email and password. 

However to investigate this further we would need a bit more info and I'm sure you don't want to put your email address out in the public, so what I would ask is that you create a support ticket so we can get some more of information and help you get through this. 

Cheers,
M.Rey

Thanks Michael, 

We actually worked it out. The account had not been verified. User had to access through email invite. 

It did appear that they had previously logged in on the admin screen, but maybe not. 

Recommend any one else having this issue ensures user logged in through email invite. (Always check those spam folders.)

 

Thanks!

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Hipchat

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

35,201 views 9 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you