Unable to delete a hip chat message and attachment

I followed the instructions in this post to try and delete a message and attachment https://confluence.atlassian.com/hipchat/delete-messages-and-files-751698289.html

However, the delete+message.png icon in step 5 under the heading "Deleting messages and files shared in 1-to-1 chats" does not appear in the interface when I hover over the message, so I am unable to get the message to delete.

Any suggestions


2 answers

0 votes

Hi Leif,

Your admin may have restricted the ability to delete messages to admins only.

Thanks for the response Sabrina,

I am the admin on the account, as far as I know.  I have a "group admin" option in the HipChat website.

Yes, that means you're an admin.

I see you're referring to 1-1 chat messages. Admins can delete messages shared in rooms, but not 1-1 chats. You can delete your own 1-1 chat messages, but not other people's 1-1 chat messages.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 14, 2018 in Hipchat Cloud

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

32,672 views 7 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you