Unable to delete a hip chat message and attachment

I followed the instructions in this post to try and delete a message and attachment https://confluence.atlassian.com/hipchat/delete-messages-and-files-751698289.html

However, the delete+message.png icon in step 5 under the heading "Deleting messages and files shared in 1-to-1 chats" does not appear in the interface when I hover over the message, so I am unable to get the message to delete.

Any suggestions

 

2 answers

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Hi Leif,

Your admin may have restricted the ability to delete messages to admins only.

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Thanks for the response Sabrina,

I am the admin on the account, as far as I know.  I have a "group admin" option in the HipChat website.

Yes, that means you're an admin.

I see you're referring to 1-1 chat messages. Admins can delete messages shared in rooms, but not 1-1 chats. You can delete your own 1-1 chat messages, but not other people's 1-1 chat messages.

 

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