Unable to create account

[Priyasini sangi]

My team members are unable to create account in HipChat. 

Error " Unable to create account. Looks like something broke- We'll investigate right away". 

Kindly help.

Priyasini 

[Jeremy M · Accepted solution]

Dear Priyasini,

Can you elaborate as to what steps you take for this behaviour to occur? The root cause of the issue can be due to an invalid HipChat Server license. The license has expired.

Friendly Regards,

Jeremy Mooiman

Prepend

[Priyasini sangi]

My team members are trying to loginto https://www.hipchat.com/downloads  and configure http://sanchat.geo.apple.com <http://sanchat.geo.apple.com/> as the web browser version seems to disconnect often.

When they are trying to register, we receive an Error " Unable to create account. Looks like something broke- We'll investigate right away". 

[Priyasini sangi]

Please help us how do we get the license inorder to access/create accounts on hipchat 

[Jeremy M]

Dear Priyasini,

Do you have an active Hipchat license?

Friendly Regards,

Jeremy

[Priyasini sangi]

We are not sure if we have HipChat license or not. Kindly help us on this. 

Regards,

Priyasini 

[Jeremy M]

Dear Priyasini,

You can request a free trial license for hipchat in your my.atlassian.com

For Cloud you can pick either a Free License or a Premium License. For Hipchat Server you will need a seperate License.

Do you have Hipchat Server, or Cloud?

Friendly Regards,

Jeremy