Can you elaborate as to what steps you take for this behaviour to occur? The root cause of the issue can be due to an invalid HipChat Server license. The license has expired.
My team members are trying to loginto https://www.hipchat.com/downloads and configure http://sanchat.geo.apple.com <http://sanchat.geo.apple.com/> as the web browser version seems to disconnect often.
When they are trying to register, we receive an Error " Unable to create account. Looks like something broke- We'll investigate right away".
You can request a free trial license for hipchat in your my.atlassian.com
For Cloud you can pick either a Free License or a Premium License. For Hipchat Server you will need a seperate License.
Do you have Hipchat Server, or Cloud?
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