Unable to create account

My team members are unable to create account in HipChat. 

Error " Unable to create account. Looks like something broke- We'll investigate right away". 

 

Kindly help.

 

Priyasini 

 

 

1 answer

1 accepted

2 votes
Jeremy Mooiman Community Champion Jun 09, 2017

Dear Priyasini,

Can you elaborate as to what steps you take for this behaviour to occur? The root cause of the issue can be due to an invalid HipChat Server license. The license has expired.

Friendly Regards,

Jeremy Mooiman

Prepend

 

My team members are trying to loginto https://www.hipchat.com/downloads  and configure http://sanchat.geo.apple.com <http://sanchat.geo.apple.com/> as the web browser version seems to disconnect often.

When they are trying to register, we receive an Error " Unable to create account. Looks like something broke- We'll investigate right away". 

 

 

Please help us how do we get the license inorder to access/create accounts on hipchat 

Jeremy Mooiman Community Champion Jun 12, 2017

Dear Priyasini,

Do you have an active Hipchat license?

Friendly Regards,

Jeremy

We are not sure if we have HipChat license or not. Kindly help us on this. 

Regards,

Priyasini 

 

Jeremy Mooiman Community Champion Jun 13, 2017

Dear Priyasini,

You can request a free trial license for hipchat in your my.atlassian.com

For Cloud you can pick either a Free License or a Premium License. For Hipchat Server you will need a seperate License.

Do you have Hipchat Server, or Cloud?

Friendly Regards,

Jeremy

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Mar 26, 2018 in Hipchat Data Center

Migration of Hipchat server to Data Center - a retrospective

...able to use the clients After a bunch of testing (rooms, memberships, check for private message history, and most importantly - the custom emoticons!) nearly everything was looking as we needed, however...

444 views 2 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you