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Unable to access HipChat web UI after installation

I've installed HipChat on a Debian Jessie VM (hosted by XenServer) per the Linux instructions found at (https://www.hipchat.com/downloads).

The installation has completed without error, however when I attempt to log into the web UI to complete the configuration process (via 'https://vm_name.local.lan', or even the VM IP address) I am unable to do so.

What am I missing? Why can't I log into the web UI to finish the config?

1 answer

0 votes
Bruno Atlassian Team Mar 15, 2018

Hi, Aaron!

Please notice that the files downloaded on the hipchat.com/downloads page are the Hipchat clients; the main Hipchat Server / Data Center application can be downloaded in one of the sites below:

Hipchat Data Center

Hipchat Server Release Notes

Let us know in case of any obstacles!

We're using XenServer to manage/host our VMs.

I only see OVA/AMI installation instructions in the Installation Guide...where would I find instructions to install HipChat on a non-VMware/VirtualBox VM?

Bruno Atlassian Team Mar 15, 2018

Hi, Aaron!

Only VMWare, VirtualBox and AWS are supported. Please check the system requirements for details:

System Requirements for Hipchat Server

Using unsupported virtualization platforms may cause issues when installing, running, or upgrading Hipchat Server.

Let us know in case of any additional questions!

Thank you for the quick reply!!

I saw that XenServer wasn't on the 'supported' list, but had to ask as we were hoping to use our existing systems for HipChat.

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