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Ticket update notification for Zendesk integration

Le Giang Anh Jul 10, 2016

Hello,

Is it possible to have ticket update notification for Zendesk integration like Slack?

Thanks,
Anh 

1 answer

2 votes
Edwin Ho Atlassian Team Jul 11, 2016

Hey Anh, I think the integration you're looking for is something that's been available on Marketplace - https://blog.hipchat.com/2015/12/15/zendesk-for-hipchat-add-on-now-powered-by-connect/

Le Giang Anh Jul 11, 2016

It’s not that integration. I asked about the notification send to room when a ticket has changed

2016-07-12_9-02-15.jpg

Edwin Ho Atlassian Team Jul 11, 2016

Oh okay, looks like the integration handled by Zendesk doesn't have that yet. You can setup triggers from Zendesk and it'll send ticket status notifications to rooms through this doc instead - https://support.zendesk.com/hc/en-us/articles/205301027-Sending-ticket-notifications-to-HipChat-rooms

Le Giang Anh Jul 11, 2016

Thank you so much. Let me try it!

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