Hey Anh, I think the integration you're looking for is something that's been available on Marketplace - https://blog.hipchat.com/2015/12/15/zendesk-for-hipchat-add-on-now-powered-by-connect/
Oh okay, looks like the integration handled by Zendesk doesn't have that yet. You can setup triggers from Zendesk and it'll send ticket status notifications to rooms through this doc instead - https://support.zendesk.com/hc/en-us/articles/205301027-Sending-ticket-notifications-to-HipChat-rooms
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