This email address is claimed by a user in a different HipChat group

I have a user who signed into the public HipChat with his work email and now I can't create his account in our Group and I get the error message below.  How can I set him up in our group with his work email address?

This email address is claimed by a user in a different HipChat group

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Accepted answer

Hi @Robin Kargoll,

Please send an email to support@hipchat.com asking to free the user's email address from the old account.

Thanks

Thanks Will, I've sent the email.

robin

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