Thanks for the new "Jira<->Hipchat Connectivity Tester".

However, it shows "Limited" and it isn't at all clear where it is failing or how to address the issue.  We are using Cloud Hipchat & Jira behind a firewall with SSL holes for the hipchat.com servers listed on your info page.  Are the diagnostic checks logged?

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Hi,

You have probably seen this page – it describes the requirements for the complete connectivity. Your JIRA instance needs to be accessible via configured base url from outside of the firewall to get certain features. This answer might also help to troubleshoot the problem.

 

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